We will happily exchange or refund all stocked items (does not apply to special orders) within 7 days of receiving. Please ensure you contact us before any returns are made. Items must be returned unused, undamaged and must be packed or repacked for return to protect against damage while in transit for full product refund or replacement.
Our guarantee covers all products with manufacturing defects within 12 months. We can offer exchange or refund. Carbon fibre sections are covered with a 24 month guarantee.
Please note, our warranty extends to our products only, and excludes any liability for injuries to third parties or property damage.
We work with thousands of cleaners from around Australia and NZ. We understand the importance of having the right equipment to maintain and improve productivity. We’ll work with you to find solutions and keep you up and running.
All returned items must be packed or repacked for return to protect against damage while in transit.
Please allow up to 30 days delivery time before proceeding with a claim with your payment provider. Feel free to email us at any time for a progress report of your order or for tracking advice.